Here’s some excellent news for all you keen followers of three-pointed star down south.
Cycle & Carriage, the name long associated with Mercedes-Benz cars in Malaysia since the turn of the 20th century, is now all set to enhance how it takes care of every Mercedes-Benz owner’s individual needs, in relation to their chosen daily driver, with the recent opening of its upgraded Mercedes-Benz Autohaus in Johor Bahru.
From left: Dr Claus Weidner (CEO of Mercedes-Benz Malaysia), Mr. Wilfrid Foo (CEO of Cycle & Carriage)and Mr Michael Jopp (Vice President of Sales & Marketing Mercedes-Benz Malaysia)
This refreshed facility – the largest Autohaus in the southern region – spans some 142,000 square feet and now features the latest Mercedes-Benz Brand Presence corporate identity, complete with revamped sales and service areas, to deliver a customer-first experience unlike any other!
“For more than 26 years, Cycle & Carriage have brought the Mercedes-Benz brand and experience to the southern region through our Johor Bahru Autohaus. Now, we unveil the latest manifestation of the Mercedes-Benz’s definition of luxury and all its accoutrements. This milestone could not have happened without the outstanding support from our partner, Mercedes-Benz Malaysia, and our remarkable team here,” reveals Wilfrid Foo, CEO of Cycle & Carriage.
Now, when visiting the Autohaus along Jalan Skudai, you will be greeted by an automated Star Assistant. And from this point onwards, the feeling of advanced connectivity continues inside, with multiple touchpoints on hand in the lobby that are supported by a wealth of digital tools, showcasing various media highlighting the brand.
Yet, the showroom itself is designed to provide a more personalised, face-to-face interaction between customers and the service team – something that Mercedes-Benz owners would definitely identify with and expect to a certain degree!
And apart from the enhanced showroom, the Cycle & Carriage Johor Bahru Autohaus is also home to the only accredited and authorised Mercedes-Benz certified body and paint centre in the southern region. This means that it is equipped with the latest automotive innovation and technologies, as well as expertise to conduct structural repairs on Mercedes-Benz vehicles while upholding global safety standards to provide customers with peace of mind.
With the ability to service 850 cars a month from 35 work bays, coupled with their Drop & Go and Door-to-Door servicing, customers can expect convenience and quick turnaround time in getting their Mercedes-Benz serviced.
Mercedes-Benz Malaysia president and CEO Claus Weidner sums things up rather nicely by saying, “The future of automotive retail represented here is a concept that weaves the key elements of our design philosophy – sensual purity and spaciousness; it is more than just architecture. It creates an experience that seamlessly blends simplicity and craftsmanship that are unique to the brand.”
The revamped Cycle & Carriage Johor Bahru Autohaus is located at No. 102, Batu 5 1/2, Jalan Skudai, Tampoi, 81200 Johor Bahru. Appointments can be made by calling 1-800-22-8000.
