Text by Corina Tan
SAUDIA Fleet / SAUDIA Airlines
SAUDIA or Saudi Arabian Airlines was named World Class Airline for the second time. This award is recognised as the pinnacle of all APEX Passenger Choice awards. Furthermore, the airline was also renewed as a Five Star Airline by APEX.
Captain Ibrahim Koshy, Chief Executive Officer of SAUDIA (Saudi Airlines) said, “On behalf of all of us at SAUDIA, we’re proud to be named APEX World Class for the 2nd year in a row. This is an honour that celebrates the amazing work of our worldwide team at SAUDIA in reaching the pinnacle of APEX Passenger Choice awards.”
“SAUDIA’s commitment to our guests is at the heart of everything we do. APEX five-star airline rating is a testament to our efforts. SAUDIA (Saudi Airlines) is grateful to APEX for recognizing the lengths we have gone to keep our guests safe and well,” Koshy continued.
SAUDIA Airlines
Saudi Airlines taking over the sky
Dr. Joe Leader, Chief Executive Officer of APEX said: “With independently verified passengers serving as the final judges, SAUDIA has set the highest echelon bar of airline experience by winning the APEX Official Airline Ratings World Class and Global Five Star rating.”
“World Class is the new North Star for aviation. It embodies everything that is important to airline customers today. It is a more comprehensive recognition of superior service, depth of guest experience, keeping guests safe, and sustainability achievement.” Dr. Joe Leader stated.
The new “World Class Airline” award uniquely considers health, safety and sustainability efforts in addition to standard airline services and products. Developed in conjunction with Yates and Partners, the award reflects customers’ key expectations and focus areas within the airline industry. As with all APEX awards, this accolade was based on independently verified and audited ratings from over a million air travellers.
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The APEX Official Airline Ratings is the first rating program in the world to score airlines entirely based on certified passenger feedback. The Airlines are segregated into four categories- Global Airlines, Major Airlines; Regional Airlines and Low-Cost Carriers. In partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. The industry-first award category is based on neutral, third-party passenger feedback. More than one million flights across nearly 600 airlines worldwide have been rated by passengers and independently certified by a professional external auditing company.
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