How did you come to your current position?
I was appointed to this role in December 2009 and feel greatly honoured and privileged to hold this position during a period of both growth and challenge. Malaysia is one of HSBC’s priority growth markets, as well as a top 10 contributor to the Group. We are also Malaysia’s largest foreign bank with a history dating back to 1884 in the country and have a workforce of 9,000 people split between the banking entities (HSBC Malaysia and HSBC Amanah) and our Group Service Centre in Cyberjaya.
Looking back, share with us the strategy for your first 100 days in this position.
It was straightforward – take time to listen and learn about the franchise in Malaysia. This is best done through spending time with stakeholders like employees, customers and regulators. Make an objective assessment of where matters stand currently and how they can be improved. Identify the critical path to progress and make sure that all the key constituents internal and external are aligned. As a newcomer, it is important that you spend time with employees so they can interact directly with you and get to see the person behind the position.
What are the global developments in HSBC Group that you are most excited about?
HSBC remains an iconic global brand in the financial services industry. We will celebrate our 150th anniversary in 2015, which is quite an achievement. I feel privileged to have spent my entire career, which now spans some 33 years, in the organisation. What excites me most is that I am currently working in the most dynamic region, Asia, and in the exciting sub-region of ASEAN. Malaysia, as a priority growth market for HSBC, has an important role to play as a growth engine. The last five years in Malaysia have seen us expand our footprint in the country through the establishment of 26 additional branches while working closely with the Malaysian government on the implementation of its Economic Transformation Programme. I feel proud to be part of the team. HSBC will continue to grow and develop, and, hopefully, we will play a role in helping customers meet their objectives and ambitions both in Malaysia and globally. HSBC aims to be where the growth is, helping businesses to thrive and economies to prosper and enabling people to realise their ambitions.
How does Malaysia fit into the global strategy of the HSBC Banking Group?
Malaysia is one of HSBC’s 19 priority growth markets, which means it is regarded as strategically significant and one in which we will continue to invest for growth. Asia represents a significant portion of HSBC Group’s overall activities and Malaysia is one of those countries where the Group expects to achieve sustained growth. It is a market in which we have had a presence since 1884 and an established market position. Our challenge is to remain relevant to our customers as they grow and their financial needs increase. HSBC has been at the forefront of promoting the use of Renminbi through engagement with clients, coordination with the regulators, facilitation of trades and development of the interbank market. We have a well-developed business which is represented across the country so it is an exciting time for HSBC Malaysia and our sister companies, HSBC Amanah and HSBC Takaful.
What is important for you as CEO to stay on top of your game?
The role of the CEO is multifaceted. To stay on top of your game you require a variety of factors. Energy is critical in a high intensity role. Proactive engagement – talking to customers and colleagues to understand issues or opportunities – is also essential. We face challenges every day, so a positive attitude and a can-do approach is necessary to set an example for those I work with. And, finally, carry your people with you in whatever you do.
What is a movie that, in your opinion, best serves as a lesson for a CEO?
I particularly enjoyed watching Invictus. This was released in 2009 and is the story of how a great leader – Nelson Mandela – worked intelligently to use the 1995 Rugby World Cup to bring together two divided communities and unite them behind a common cause. What stood out for me was the extraordinary bravery of President Mandela to do what was best for his country, to lead the process with conviction and passion, and see how even those who are divided can be brought together behind a goal and purpose. As CEO, we are often faced with daunting challenges but we must do what is right and be prepared to lead. I would recommend this movie if you have not seen it.
Why do you think CEOs need a dose of James Bond in their lives?
If you are lucky, you get to live out your dreams in real life and the fantasy that is James Bond becomes a partial reality. In my case, I have an excellent Moneypenny (my PA, Susan) and live an extraordinary, blessed life. For those who have attained CEO status, consider yourself fortunate; for those on the way to the top, don’t forget to enjoy the journey. Remember that, at the end of each James Bond movie, he has survived another adventure and smiles to live another day.
What are some of the leadership lessons you have learnt from your mentors over the years?
I have been extraordinarily fortunate to have had some great mentors over the years. Some of the key lessons they have imparted are:-
- Run towards your fears, not away from them. Tackle the issue, don’t defer it;
- Lead from the front with passion and conviction. Do what you are asking your people to do;
- People lie at the heart of what we do. Find time to nurture and guide. Communicate and share your experience and values;
- Don’t forget the pivotal role your parents, partner, family and friends have played in helping you attain success. Don’t deprive them of your time;
- Maintain your health and find reasons to smile and be grateful come what may.
What keeps you awake at night?
One of my colleagues once famously said that life’s softest pillow is a clear conscience. I tend to sleep well! Staying awake at night, in my case, revolves around dealing with an urgent or important matter that cannot wait. A good night’s rest is incredibly important to clear the head and start each day with fresh enthusiasm.
