The ongoing COVID-19 pandemic, and now, total lockdown of economic sectors mean that there will be further challenges in the retail industry to come. Aside from a drastic drop in foot traffic, retailers are expected to pivot and quickly roll out new strategies as it’s simply not possible to have as many customers in stores as they’re used to.
So, how are they coping? We talk to Sydney Quays, CEO of Berjaya Food Berhad and Managing Director of Starbucks Malaysia and Brunei for an insider’s perspective to the current state of the F&B retail industry. Check it out.