THE UPPER HOUSE
Here’s reason to add the Andre Fu-designed property in Hong Kong to your city-hopping.
Welcome to The Upper House, where the public spaces are small, and the private spaces are large. It’s notable how a hotel with only one restaurant, no spa, no swimming pool and a small lobby can still give the visitor a sense of enveloping luxury and pampered calm. It might be the rooms, the largest in space-starved Hong Kong. Or the extraordinary 270-degree views in their suites. It might be the sleek, cohesive interiors designed by Andre Fu. But, most probably, it is the outstanding guest experience that every visitor enjoys.
The hotel boasts 40 members in its guest experience team, who take care of bookings and planning for guests, to the point of crafting and conducting a foodie tour through a specific neighbourhood, or even acting as hiking guide and companion through Hong Kong’s famous trails. “We broke down the job barriers between concierge and front office so that each member in our team is in charge of a guest, thereby fostering a more vibrant relationship,” says director of guest experience, Sabrina Klick. “Our guests are discerning travellers who are looking for a refreshing break from the often predictable experience. Our team is encouraged to act on the spur of the moment, to dare to be different and have fun. This work culture helps us create intriguing and personable experiences for our guests.”
